Top Customer Success Conferences to attend in 2024

Apr 3, 2024

In the realm of customer success, where forging meaningful relationships and driving customer satisfaction are important, 2024 unveils a plethora of conferences tailored for customer success professionals, offering unique platforms to enhance their skills, learn from industry leaders, and network with peers.

Top Customer Success Conferences to attend in 2024

We know the importance of forging meaningful relationships and driving customer satisfaction in the world of customer success. Staying in touch with the latest trends, strategies, and technologies is key to becoming successful in any domain. Here, we have a list of top conferences to attend to achieve the same and stay on top of your field.

1. Gainsight Pulse

Date:  May 15-16, 2024

Location:  America’s Center, St.Louis, MO


Ticket Price: US$610.38 to US$1217.71

Gainsight Pulse is a comprehensive customer success event hosted by Gainsight. The conference covers a spectrum of topics, including customer retention, product adoption, and customer health monitoring. Customer success professionals attending Gainsight Pulse gain actionable insights into leveraging technology for customer success and fostering long-term customer relationships.

2. Customer Success Summit

Date:  Many Dates in 2024

Location: Various Locations


Ticket Price: The price varies as per the event.

The Customer Success Summit, organized by Totango, is a pivotal conference for customer success professionals. Attendees explore best practices in customer success, receive hands-on training, and engage in discussions on customer-centric strategies. This conference is indispensable for customer success professionals aiming to align their strategies with evolving customer expectations.

3. CS100 Summit

Date: September 16–18, 2024 

Location: Sundance Mountain Resort, US


Ticket Price: $1299

The CS100 Summit 2024, organized by ClientSuccess, is the flagship event for customer success executives. Limited to 100 attendees, it aims to drive inspiration and innovation in customer success leadership, bringing together the industry's top executives to shape the future of customer success. It is recognized as the best customer success leadership conference.

4. Genesys xperience

Date: May 13-15, 2024

Location: Denver, Colorado, US


Ticket Price: $1295 to $2395 USD

Xperience 2024 will introduce you to the latest advances in digital, AI and customer journey management, highlighting how AI-powered experience orchestration can set you apart from the competition. Learn how to drive meaningful outcomes and build deeper relationships with experience orchestration, which enables you to deliver personalized customer and employee experiences at scale—the right experience at the right time, every time. Discover how Genesys delivers the future with a continuous innovation model that enables you to be ready for what’s next.

5. Qualtrics X4

Date: May 1-3, 2024

Location: Salt Lake City, Utah


Ticket Price: $1399 to $2098 USD

With the annual gathering of experience leaders, every experience at X4 plays a role in helping you become a leader in the XM movement. You’ll leave energized, informed, and prepared to drive immediate change at your organization. To add more, you’ll gain practical knowledge, inspirational experiences and real-world innovation.

6. Customer Experience 2024: A Frost & Sullivan Executive MindXchange

Date: July 15–17, 2024

Location: Loews Royal Pacific Resort in Orlando, FL


Ticket Price: $1795 to $2240

Customer Experience 2024: A Frost & Sullivan ExecutiveMindXchange is coming to Orlando in 2024. Whether you’re looking to improve your customer experience strategy, working to reduce customer churn, or trying to increase revenue, you’ll find the insights you seek here. Customer Experience 2024 will focus on investing in digital solutions and action-oriented CX initiatives, all while prioritizing interaction and collaboration. The Customer Experience 2024 Executive MindXchange audience is 75% executive-level and above. You’ll be networking with Vice Presidents, Directors, and Senior Managers of Customer Experience, Customer Success, Marketing, Consumer Insights, Sales, and more.

7. Customer Success Festival

Dates and Location:

Austin, Texas | February 13-14, 2024

New York City, New York | March 20-21, 2024

Amsterdam, The Netherlands | May 8-9, 2024

Las Vegas, Nevada | May 22-23, 2024

San Francisco, California | September 4-5, 2024


Ticket Price: Team Pass: $895 USD, Gold Pass: $1,095 USD, CSC Pro+ Subscription: $1,999 USD

The Customer Success Festival series, which is hosted by the Customer Success Collective (CSC), gives global CS professionals a way to “connect, network, and learn from who's who in the CS Industry about the latest CS trends and key insights.” These festivals are perfect for CS practitioners who want to learn from their peers about the challenges and strategies they’re facing in their roles.

According to CSC’s website, the Customer Success Festival series is best for “customer success champions from both the world's largest companies and most exciting startups” who want to “rally around a shared goal of providing incredible customer experiences, 24/7.”

A VP of Customer Success for a cybersecurity company put it this way:

"This was one of the best conferences I've ever attended, from speakers to the level of engagement. Truly the best networking event I’ve attended."

From honing strategies to exploring the future of customer success technologies, each conference will play a pivotal role in shaping the trajectory of customer success. These are some of the best customer success leadership conferences.